Resolving Remote Work Miscommunications via Video Calls
Remote work offers flexibility, but without clear communication, collaboration can break down. Misunderstood tone, delayed responses, and lack of non-verbal cues often lead to avoidable conflicts. Leveraging video call etiquette and structured discussion methods can help your team resolve misunderstandings swiftly and foster a productive virtual teamwork culture.
Identify the Miscommunication Early
When a message feels unclear or tension arises, address it promptly through a direct video call instead of relying on extended chat threads. This minimises assumptions and allows participants to clarify their perspectives instantly.
Apply Clear Video Call Etiquette
- Test equipment beforehand: Ensure camera and microphone function to avoid technical distractions.
- Use professional framing: Maintain steady eye contact and keep your face well-lit.
- Mute when not speaking: This prevents background noise from disrupting conversations.
- Wait your turn: Avoid talking over others to ensure inclusivity and respect in dialogue.
Structure the Conversation
Begin the call by stating the purpose and desired outcome. Use an agenda to focus on points of misunderstanding, give each person time to share their perspective, and summarise agreements at the end to confirm shared understanding.
Follow Up in Writing
After the call, send a concise summary of the discussion and decisions made. This reinforces clarity, provides a reference, and prevents the same issue from resurfacing.