Best Ways to Handle Conflicting Feedback from Two Managers

Conflicting feedback from managers is a common workplace challenge that can create confusion and stress. Learning how to manage it effectively will not only help you meet expectations but also demonstrate strong communication and problem-solving skills. Below are practical strategies you can use when facing this situation.

1. Clarify Expectations Early

When you notice conflicting feedback, schedule short discussions with each manager to clarify their priorities. Take notes, ask specific follow-up questions, and confirm the expected outcomes to avoid misunderstandings.

2. Look for Common Ground

Often, managers may emphasize different aspects of the same goal. Identify overlapping themes in their feedback and frame your approach around these similarities. This reduces friction and shows initiative on your part.

3. Communicate Transparently

Instead of choosing one side, be transparent about the conflicting input. Politely explain the differing directions and request guidance on which action should take precedence. This shows professionalism while keeping both parties aligned.

4. Document Feedback

Keep written records of feedback from both managers. This helps you track instructions, reference agreements later, and protect yourself from misunderstandings.

5. Involve a Neutral Party if Needed

If the conflict persists and hampers productivity, consider involving HR or a higher-level leader to mediate the expectations. Doing so ensures decisions are made in the best interest of the project and team.

FAQ

How should I approach both managers about conflicting feedback?

Schedule separate conversations with each manager to clarify priorities. Afterward, summarize what you heard in an email and copy both managers. This helps ensure alignment and reduces the risk of miscommunication.

What if I can’t satisfy both managers’ requests?

If fulfilling both sets of feedback is unrealistic, be honest about workload limitations and ask which task should take precedence. Managers usually appreciate transparency and will provide clearer direction when presented with concrete constraints.

Is it unprofessional to escalate issues to HR?

Not at all. If conflicting feedback repeatedly prevents you from performing effectively, involving HR can help create a structured solution. HR’s role includes ensuring clear communication and supporting employees facing workplace conflicts.

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